• A common problem in electronics is loose cords and plugs. Check to make sure all HDMI cords are in place on the back of the television and HDMI Splitter.
• Next make sure that the power supply is also plugged in.
• Check that power is running to the DreamScreen Hub by looking for the light on the side of the hub.
• Check that the LED lights are property plugged into the back of the DreamScreen Hub.
• Is your video source on and running? Make sure that your cable, gaming or other video source is on and viewable.
• When you installed your lights - Did you make sure to start on the back left of the back left of the BACK of your TV? Then installed clockwise, per the manual? - Double check!
• Issues with the App? Make sure first that Wi-Fi is enabled on your phone, then follow to connection instructions that appear in the app. If you are still having issues, close the App and re-open it.

Yes! DreamScreen ships worldwide and will send region-specific power supplies. We will ship the power supply appropriate for your shipping address, but if you would like a different one, please let us know in the "Customer Notes" section of your order.

We are already working on integration with other devices, such as Amazon Alexa, Google Home, etc. We are working on getting into contact with Logitech as cooperation from them is needed for integration with their device.

DreamScreen is designed to work on any television.

Follow the directions on the manual or watch one of our many setup videos here on our Setup page for more info.

Yes! If multiple monitors are used, a DreamScreen hub can be connected to each HDMI stream. The LEDs are placed on the monitor like a typical installation. Using the app, connect each DreamScreen hub to the Wifi Network. The grouping feature can be used to add both the hubs to the group so that they can be controlled simultaneously. You can rename the hubs as DreamScreen Left and Right for easy identification. If the monitors are adjacent to each other, the app can be used to turn off the LEDs in the middle. Use the Zone Feature (Under Advanced Settings) to disable the right side of the Left Screen and vice versa.

No need to buy your own, the DreamScreen Hub comes complete with 3 HDMI inputs and an HDMI cord. If you require more than 3 HDMI inputs, please see our FAQ question regarding using multiple inputs.

1) A splitter like http://amzn.to/1nwvGx2 or can be used to consolidate multiple HDMI inputs to one output to splitter. The ones listed here have been tested with DreamScreen and they are CEC compatible.

2) Alternately, an HDMI matrix such as http://amzn.to/1OEbS1s can be used to bring in multiple inputs and provide a direct output to TV and one to DreamScreen stick.

DreamScreen works with external sources using a pass-through system with an HDMI splitter. Because of this internal TV apps will not function with the LED lights.

Applications running on your television (Native Netflix Apps etc) do not have any mechanism to send their video output via any HDMI channels. All HDMI plugs on your television are input only. DreamScreen is meant to work with content that is playing from a source that plugs to your television via HDMI.

The Bluetooth version of DreamScreen will not work with the Sidekicks due to its lack of Wi-Fi connectivity. You can still get the Sidekicks to use as stand-alone lighting, but they will not react to your video with the Bluetooth version of DreamScreen.

We have good news for you! The new DreamScreen 4K will support HDR and HDCP 2.2 so you should not have any issues using modern video equipment and the latest gaming consoles with DreamScreen.

Great question, we've made DreamScreen incredibly responsive at 60 frames per second! It's an immersive home theatre experience and an incredible addition to any gaming setup.

• On the DreamScreen app - Select the mode at the top of the main screen of the app, these are listed as Standby, Video, Music and Ambient Lighting Mode.
• On the DreamScreen Hub - Select the mode button to toggle through Standby, Video, Music and Ambient Lighting Mode.

Good question, the Music Mode uses RGB technology that adjusts to the lights to the sound of your music. HDMI packs both video and audio from the multimedia source to your TV. In Music Mode, DreamScreen analyzes the audio component of the HDMI signal in the HDMI cable.

Alternatively, we have included an audio jack on the DreamScreen hub so that it can respond to an audio signal through there as well. Audio source is selected in the DreamScreen App.

The audio visualizers create an incredible light show to your music!

That depends on your setup. DreamScreen picks up the audio from the HDMI stream. It does not incorporate a microphone to hear the ambient sound. You can also pass the audio signal through a standard audio jack using an auxiliary cable.

Yes! The Zone Control feature in the settings of the DreamScreen App allows you to easily select one or multiple sides of your television to enjoy your DreamScreen. You can even adjust the brightness of each individual side. The zone control is applicable to both ambient and video mode. It is not applicable to the audio because that reacts to the sound of your audio and is on the sides of your screen.

Our DreamScreen Hub is so smart it already knows if you're watching in widescreen. The lights will react to the colors on the very edge of the screen, creating the DreamScreen effect. DreamScreen is able to automatically identify letter boxing when on widescreen mode. Irrespective of the size of the black bars on the top and bottom of the TV screen, DreamScreen looks at the content right below and above these bars respectively. The mode of switching is automatic. If you start watching a movie in widescreen mode, DreamScreen will automatically detect it and switch within 6 seconds.

We have also chosen to include the option to turn this on manually through a setting in the DreamScreen App.

DreamScreen is designed to take a HDMI source directly from your video source (cable, Chromecast, Appletv, Xbox, etc.). A non-HDMI source can be converted to HDMI using a device such as a converter.

That's a great question; we have a setting to assist you with that. In Video Settings on the DreamScreen App you can easily adjust the Red, Green, and Blue channels if you have a colored wall behind the DreamScreen. This will allow the colors on the LEDs to properly showcase what you are viewing.

Due to popular demand, DreamScreen HD and 4K will support 3D content out of the box and will not require any additional tooling or software!

Yes, users will be able to control their Hue lights from the DreamSync App in the future, we are currently developing this technology now. However, due to latency issues associated with Bluetooth, Hue lights will only integrate with DreamScreen in the Ambient mode.

DreamScreen is currently in the R&D mode to offer support for Amazon Alexa, google Home, IFTTT, and more through our add-on device DreamScreen Connect. To learn more, sign up for email updates below.

The DreamScreen DIY currently will work with WS2812B, SK6812, APA104, and WS2813 digital LED lights. These can be purchased on most online retailers such as Amazon, eBay, etc.

We've designed a 4K Backlighting Kit specifically for dual output receivers and HDMI switch/matrixes called DreamScreen Solo . We'll be launching right around the corner, sign up here for the announcement.